Most orders placed before 2pm Eastern Time Monday – Friday will be processed the same business day. Excludes truck shipments and motors. Our products are stored in multiple warehouses through out the country and at our store in Chattanooga, TN. It can take us up to 3 business days to ship any order depending on the location of the items ordered and the time the order was placed, most orders are filled the same or next business day. FedEx 3 day Express, 2nd Day Air and Overnight Shipping take priority and we try to ship these orders as quickly as possible but this does not guarantee that any order will be shipped and delivered within the stated shipping time.
Tracking codes are not assigned until the order is fulfilled, boxed and ready for shipping. There are two ways to track your orders. First you sign in to your account and view your orders. Second you can go the the front page and enter your order ID or email address into the "Order Tracking" box and out system will email you a link with your tracking information in it.
Up Front Shipping:
We charge all shipping up front, with few exceptions, so you aren’t penalized for any separate shipments due to back orders or drop shipped items.
Back Orders & Out of Stock:
Our site uses a live inventory tracking system so that 99% of the time the products you order will be in stock. In case of inventory mistakes and special orders we may have to back order some of the items in your order. If we do put anything on back order you will be notified by email immediately.
FedEx Delivery Times Map:
Damaged Or Missing Goods Shipped By Parcel Carrier: We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please Contact Us immediately. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 10 days of receipt of delivery.
Damaged Goods Shipped By Truck:
All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product. Do not discard the packaging. If damage is found with the driver present, do not accept shipment and Contact Us immediately.